Troubleshooting Guide
Follow these step-by-step guides to resolve common issues with LingoCrush. If your problem persists, please contact our support team directly through the app.
Quick Navigation
App Crashes or Freezes
- Step 1: Close all background apps to free up device memory
- Step 2: Restart your device to clear temporary files and memory
- Step 3: Check for app updates in the App Store or Google Play Store
- Step 4: Ensure your device's operating system is up to date
- Step 5: If the issue persists, try uninstalling and reinstalling the app (your progress is saved to your account)
If these steps don't resolve your issue, please contact our support team with details about your device and the problem you're experiencing.
No Sound or Audio Problems
- Step 1: Check that your device's volume is turned up and not on silent/mute
- Step 2: Ensure sound is enabled within the app settings
- Step 3: Verify that you've granted the app permission to play audio if prompted
- Step 4: Try using headphones to check if it's a speaker issue
- Step 5: Clear the app cache (Settings > Apps > LingoCrush > Storage > Clear Cache)
- Step 6: For Premium users with HD voice pack issues, try re-downloading the voice pack in Settings
If these steps don't resolve your issue, please contact our support team with details about your device and the problem you're experiencing.
Login Problems
- Step 1: Check your internet connection - a stable connection is required to authenticate
- Step 2: Verify you're using the correct email address and password
- Step 3: Use the "Forgot Password" option to reset your password if needed
- Step 4: If using Google or Apple sign-in, ensure you're logged into those accounts on your device
- Step 5: Try logging in with a different authentication method if available
- Step 6: Clear the app cache and data, then try again
If these steps don't resolve your issue, please contact our support team with details about your device and the problem you're experiencing.
Subscription or Payment Issues
- Step 1: Verify your payment method is valid and not expired
- Step 2: Check your purchase history in the App Store or Google Play Store
- Step 3: Try restoring purchases by tapping "Restore Purchases" in the app
- Step 4: Contact your payment provider if charges appear but Premium features aren't available
- Step 5: Note that subscription management must be done through Apple or Google, not directly in the app
- Step 6: For billing disputes, please contact Apple/Google support. If the issue remains unresoled, please reach out to us via the app with details.
If these steps don't resolve your issue, please contact our support team with details about your device and the problem you're experiencing.
Slow Performance or Lag
- Step 1: Close other apps running in the background
- Step 2: Check your internet connection speed and stability
- Step 3: Ensure your device meets the minimum system requirements
- Step 4: Free up storage space on your device (at least 500MB free space recommended)
- Step 5: Turn off battery saving or low power mode, which can throttle performance
- Step 6: On older devices, try lowering graphics settings in the app if available
If these steps don't resolve your issue, please contact our support team with details about your device and the problem you're experiencing.
Progress Not Syncing
- Step 1: Ensure you're connected to the internet
- Step 2: Verify you're logged into the same account on all devices
- Step 3: Allow the app to fully load after opening before starting gameplay
- Step 4: Force close the app and reopen it
- Step 5: Check that you've completed at least one full round after making progress
- Step 6: If syncing between different platforms (iOS/Android), ensure you're using the same login method
If these steps don't resolve your issue, please contact our support team with details about your device and the problem you're experiencing.
Still need help?
If you're still experiencing issues, our support team is ready to assist you.